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Return Policy

HOLIDAY RETURN POLICY

Holiday Return Policy for Select Sales from November 1st, 2018 through December 24th, 2018

To accommodate holiday returns, select items purchased 11/1 – 12/24 will have extended return periods: 

Most items purchased between 11/1 -12/24 will have an extended return period through 1/31/19.   Members have 45 days for most items or 1/31/19, whichever is better. 

Extended holiday policy is applicable to all sales, not just those with gift receipts.  

Note: Floor care equipment, vacuums, major home appliances, sewing machines, water treatment, plumbing, heating equipment, and items with return policy period less than 30 days are not covered by the extended Holiday Return Policy.  Christmas season items (trees, decorations, etc.) cannot be returned after December 25. Christmas items purchased after December 25 are final sale and cannot be returned. Terms of standard policy (including, but not limited to, non-returnable items, restocking fee, original packaging, etc.) apply


STANDARD KMART RETURN POLICY - Effective with sales starting February 7, 2018

We want you to be satisfied with your purchase.

Returns

Most products can be returned in new condition, with the original packaging (including accessories, manuals and parts) along with your receipt. Please see our terms and conditions below.

After the return period, or if the item has been used, the manufacturer’s warranty may apply. See your owner’s manual for specific product details & proper handling.

 

Refunds

  • will be issued in the same form as the original method of payment.
  • with a gift receipt will either be exchanged or refunded in the form of a gift card.
  • may require identification.

Return Policy*

*Exceptions and Other Terms may apply

(see below)

Shop Your Way Member

Non-Member

Comments

 

 

Purchases without

delivery or installation

 

 

45 days

 

 

30 days

  • Shipped returns will deduct applicable shipping charges from your refund, unless the return is a result of our error.
  • Purchases made between November 1st and December 24th have an extended return period through January 31st for non-members and either January 31st or 45 days from date of purchase for members, whichever is longer.

Purchases in Mattresses:

-  Including foundations, bed frames, headboards & footboards

 

 

7 days

  • Returns must be in the original unopened sealed bag.
  • Returns must be undamaged, unsoiled & free of stains or infestations. All law tags must be attached.
  • Adjustable base foundations/beds are not returnable.   Please refer to your manufacturer’s warranty. 

Upholstered furniture for indoors:

Including recliners & sofas

7 days

 

Exceptions and Other Terms

The Exceptions and Other Terms below apply to both Shop Your Way members and non-members.

 

 

RETURN POLICY EXCEPTIONS and OTHER TERMS:

Non-returnable items:

  • No returns on Valentine, Easter, Halloween and Christmas product after the holiday. Holiday season items purchased after the holiday are final sales and no returns will be accepted.
  • Custom and personalized items, including custom jewelry cannot be returned.  Prescription drugs, and gift cards cannot be returned.
  • Opened music, movies, software, video games, and collectibles cannot be returned, but if defective, they can be exchanged for an identical item.
  • If you return an item for exchange, the replacement merchandise that you receive cannot be refunded, it is only eligible for exchange.
  • Delivery, labor &/or installation fees will not be refunded

 

Price adjustments for purchases made in our stores

  • Price adjustments will be given on prior Kmart purchases made in our stores that go on sale within 7 days of purchase only with your original sales receipt.
  • Price adjustments will not be given on online prices, doorbusters, holiday or seasonal merchandise or merchandise that is on clearance.

 

Returning items purchased from our Marketplace sellers

  • KMart.com partners with Marketplace sellers - third party businesses who sell items on our website. These items cannot be returned to a KMart warehouse or to your local KMart store.
  • All returns of products sold and fulfilled by a third-party seller, including damaged and incorrect products must be returned directly to such third-party seller.
  • Each seller has individual return policies & requirements for returns. You can find these on Marketplace seller page, which can be found by clicking on the name of the seller from the product page and then on the seller's return policy link.
  • For items sold by a KMart Marketplace vendor and fulfilled by KMart, returns can be made via shipping to the facility indicated on your packing slip. Returns cannot be returned to a KMart store location.
  • Please note that KMart does not support returns for international orders sold or fulfilled by a third-party seller at this time. All international sales of products sold or fulfilled by these third-party sellers are final.

Learn more about Kmart Marketplace

 

Promotional Offers:

  • If you return an item bought as part of a promotional offer, we will refund what you return minus the value of the discount, bonus item, or points earned. Examples: award cards, gift cards, free or bonus items received with purchase. Shop Your Way Points earned on the item will be removed from your Shop Your Way Account. We may reduce your refund amount if there is a points shortfall. See www.shopyourway.com for more details. Multiple-buy discounts are pro-rated among all items: if some are returned, the refund will be reduced by their pro-rated discount. Award cards may have an expiration date which will be on the face of the card.

We reserve the right to limit or decline a refund or exchange.